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In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). The same applies if you use your Zip card on river services operated by other companies. This means that we will not hold information for longer than is necessary for the purposes we obtained it for. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. If they don't, we can withdraw their photocard. Oyster cards are electronic smartcards that are used to pay for public transport in London. We did this in order to prevent and detect fraudulent applications, and to ensure that our concessionary travel schemes are only used by those people actually eligible to do so. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balan… Once you get your 11-15 Zip Oyster photocard, you can use it straight away. The name of your educational establishment or training provider 5. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £15.00 administration fee. We will be travelling to London for the 1st time in December and staying in Lambeth. What is a Visitor Oyster card? You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. Your child may not need a 5-10 Zip Oyster photocard to get free and discounted travel on some services in London. Your continued use of the site will mean that you accept those revisions. Such information may be used as the basis for the withdrawal of your Zip card, and TfL may inform the police of any decision to withdraw your concession. She will be 15 when we arrive in London. We'll post your 11-15 Zip Oyster photocard to you within one week of applying. TfL's ticketing systems record the location, date and time a Zip card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. The information we collect as part of the application process (including the scanned image of your passport details page) is kept for up to three years after the expiry date of your photocard (unless you have had your Zip card withdrawn or suspended for breaching the behaviour code). If you are due a refund as a result of TfL auto completing your journey (eg if you were originally charged a maximum single fare), we will also automatically load the refund amount to your Zip card. If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. Relevant police services, and Local Authority Anti Social Behaviour units may provide TfL with details of any criminal convictions, warnings, reprimands, or other sanctions issued in relation to offences that have been committed by you on, or in relation to, London's public transport network. Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. Children travel free, or at discounted fares, on London’s public transport system, making it a great option for families and students. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. We may also proactively issue you a refund if we can see from your journey history that you have been affected by a major disruption or incident that has severely impacted your travel. Oyster cards are electronic smartcards that are used to pay for public transport in London. A Visitor Oyster card is a smartcard pre-loaded with pay as you go credit that you can use to travel in London. For the purposes of these Terms and Conditions the parent/guardian/ applicant over 18 will be referred to as the web account holder and the applicant (or photocard holder) is the person who will be receiving a 16+ Zip Oyster photocard. If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. 11-15 Zip Oyster photocard terms and conditions. We have partnerships with a number of academic institutions in the UK and overseas (eg the USA), who work with us to analyse journey patterns and undertake travel modelling to help us understand the way our customers travel so we can improve and plan our services for the future. For access to other personal information please see the section on Subject Access requests in Access your data. We also publish guidance on the steps you and your parent/guardian can also take to protect your personal information. Make sure you touch in at the start of your journey and touch out at the end on yellow card readers. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. ), A colour image of your child' machine readable passport. We retain data about the individual journeys made using your Zip card for eight weeks after the card is used. The typical saving made on an 11-15 Zip photocard is £160 per year. 2. Using your Visitor Oyster Card is easy: simply place your Oyster card on the yellow card readers at the start and end of your journey on Tube, London Overground and National Rail services. If you have not yet provided us with a security question and answer, and you have not used the Oyster card to travel in the last 8 weeks you will be unable to create an account. Information about your parent/guardian, which includes name, email address 4. Visitor Oyster cards, Oyster cards and contactless payment cards are the cheapest way to travel in London. 0 hanno firmato. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. These requests will be assessed on a case-by-case basis and take into account privacy considerations before a disclosure is made. If you phone TfL, your call may also be recorded for training and quality purposes. On services operated by the railways such as Gatwick trains for example, only children under 5 travel free, child rate fares are available with the appropriate age Oyster Zip card. Find fares. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). A parent or guardian can then apply for a 16+ Zip Oyster photocard. Children aged 5-15 can get a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard, when accompanied by an adult buying a discounted Off-Peak Zones 1-6 or 1-9 Day Travelcard at a ticket machine, using a valid: When travelling, you must accompany children whilst using your discounted Off-Peak Day Travelcard. Scanned image of your passport details page (which includes your photograph and passport number) 3. Such events may include those involving public health, public safety or national security matters, when access to personal information is necessary to manage the incident. The post office validates Zip card applications on our behalf when you're unable to do this online. If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. Your … Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. Elena Zennaro ha lanciato questa petizione e l'ha diretta a Boris Johnson e a 1 altro/altra. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • Check your pay as you go balan… Your … The Pay as you go Oyster card is the cheapest way to pay for single tickets on the underground. Children aged over 10 years and 11 months, and under 16 on 31 August can get an 11-15 Zip Oyster photocard. Answer 1 of 14: Hello, We are a family of 4 arriving in Gatwick Airport with an 8yo and 13yo kids. TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. In May 2020, it was revealed that in order to minimise overcrowding on public transport, and as part of the government’s Covid-19 bailout package for Transport for London, free or discounted public transport for under-18s in the city is to be scrapped. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). You can then add a Young Visitor Discount to the card at a ticket office or visitor centre, which will give 11-15 year olds half price pay-as-you-go travel. In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. Is the only way a 13 year old and 17 year old can get reduced rates on public transportation is by getting a Zip photo card? Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. This page was last updated in February 2020. (If … For journeys in central London (zone 1), ticket prices are more than 50% cheaper with an Oyster card. It is a quick and easy way to pay for single journeys on bus, Tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line cable car, Thames Clippers River Bus and most National Rail services in London. The Government has issued a statement on the TfL funding … On some occasions, TfL may 'auto complete' a journey for you if you do not tap your Zip card on a yellow reader at both ends of your journey. We'll post your 11-15 Zip Oyster … Here’s a comparison between Pay as you go Oyster card single fares and the standard tube ticket fare from a ticket machine (‘Cash single’). Top up or buy season ticket Buy a Travelcard or add pay as you go credit to your Oyster card. (If … The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. This must be in .png or .jpg format and be less than 6MB. Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. If you contact our Customer Services in connection with your Zip card, we will create a record of this. Please make a journey using the Oyster card and try again the next day. We do this by looking at other journeys you have made previously and making an assumption about the likely origin or destination of the incomplete journey. (If … We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. You pay an administration fee of £15 using a credit or debit card. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their Zip journeys (for example, for refund purposes). Our cookies help to make the website and this cookie banner work during each visit and to implement security controls. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. The Oyster card is a permanent reusable electronic ticket of credit card size (see image above) which is topped up from time to time by its owner with cash that is used to pay the fares. However, no other data is stored on the Oyster card itself (eg name or address). Information about your parent/guardian, which includes name, email address 4. You will have the … If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including Customer Services support. Arriviamo a 1.500. Arriving Dec 9th at Gatwick airport and departing Dec 16 on the Eurostar to Paris. There will be a £5.00 card fee on new Oyster cards Contactless payment card If we have concerns about your eligibility for a Zip card, we may contact your school or training provider to help verify this. ‎Manage your adult Oyster and contactless cards on the move with the app. There are a number of versions of this card, however for the purposes of this post we’re going to focus on the standard blue Oyster card that you can purchase in London from most train and tube stations. To use an Oyster card, touch the card on the yellow reader at the gates as you enter and end your journey. You only need to touch in on buses and trams. If you believe you have been incorrectly charged, or not received a refund you were due, you or your nominated parent/guardian can ask Customer Services to review those transactions. For the 'performance of a contract', for example: in connection with the terms and conditions of the particular Zip card you have applied for, Reducing all crime and antisocial behaviour on and around the public transport network, Creating crime and antisocial behaviour strategies, Targeting crime and disruption hotspots to better coordinate and deploy policing resources, Reducing fear of crime and improving public confidence in the safety of the journeys they make in the capital, The right to question any information we have about you that you think is wrong or incomplete, The right to object to how we use your data or to ask us to delete or restrict how we use it, The right to complain to the regulator - the Information Commissioner's Office. Do kids need a Zip Oyster card? Use your photocard web account to manage your card or report a lost card. If you don't live in London and you're visiting with children who don't have an 11-15 Zip Oyster photocard, they can get discounted travel for up to 14 days with the Young Visitor discount: The discount can be added to a standard Oyster card or Visitor Oyster card by a member of staff at: The children must be with you when you ask for the Young Visitor discount. Children under 11 travel free on most public transport services when accompanied by a fare-paying adult, or with a 5-10 Zip Oyster Photocard. Keep free travel for kids and teenagers with Zip Oyster card. An alternative to Zip Oyster Cards(£10 - £20 depending on the age group) for short term visitors is to get a Visitor Oyster card which costs £3. IP addresses collected when you or parent/guardian access your TfL online account are retained for 13 months. In June 2019, we introduced a new requirement that all applicants must supply a scanned image of their passport details page (the page with your photograph and passport number) as part of the online application process for a Zip Oyster photocard. If we can verify your child's identity online, we'll post their 11-15 Zip Oyster photocard within one week of applying. Check the cost of a single journey between two stations. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). The parent or guardian must create the web account and apply online for their child. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Answer 1 of 16: I have a 14 year old. We use this data in different ways, including identifying 'hotspots' so we can deploy Revenue Inspectors in certain London Underground stations or on particular bus routes. Don't worry about whether a 1-day Travelcard would be cheaper than using an Oyster card or a contactless payment/Apple Pay for your bus and Tube fares - however many journeys you make, the Oyster card/contactless payment card/Apple Pay will automatically cap the day's charges at cheapest ticket or combination of tickets. Anyone with access to personal information held in TfL's systems is required to complete TfL's privacy and data protection training on an annual basis. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. The amount is even greater for 16+ Zip Oyster cardholders with a typical saving of £450 per year. 1.2. an applicant aged 18 or over who is applying for a 16+ Zip Oyster photocard for themselves 1.3. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £20.00 administration fee. Oyster pay as you go. The personal information we hold about you or your parent/guardian includes: 1. Children aged 11-15 can get free and discounted travel on all our transport services with a Zip Oyster photocard. Top up anytime, anywhere and manage your cards on the go. To buy a discounted Off-Peak Day Travelcard at London Overground, TfL Rail, National Rail Station ticket office or Visitor Centre, you must show your Railcard or Annual Gold Card to staff. If your parent/guardian would like to close their Oyster Photocard web account, they should contact Customer Services or contact our Privacy and Data Protection team. Use an Oyster card to pay as you go to travel on our transport. Applying online. You can top it up at ticket machines or for standard Oyster cards if you register the card. Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. TfL also uses external service providers to operate 'back office' technical services and customer database management. This must be in .png or .jpg format and be less than 6MB. Should I apply for the 11-15 zip Oyster card online? The personal information we hold about you or your parent/guardian includes: If you apply online for a 5-10, 11-15 or 16+ Zip card, you will need to verify your date of birth by entering your passport number. You pay an administration fee of £15 using a credit or debit card. You cannot get an Oyster card with a discounted or child-rate season ticket from Oyster online. https://tfl.gov.uk/fares/free-and-discounted-travel/16-plus-zip-oyster-photocard A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. If you have a contactless and Oyster account for a non-Zip Oyster photocard, you need to use a different email address to create a photocard web account. Answer 1 of 12: Traveling to London first week of August and daughter will be 17 while we are there question is is she eligible for a 16+ Zip Oyster Photocard or does she have to be either 1) a resident of UK, or 2) student going to school there. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. When you apply, you agree that Zip Oyster photocard holders will comply with our Young Person's Behaviour Code. Call recordings made when you contact Customer Services are kept for 6 months. The personal information we hold about you or your parent/guardian includes: 1. Alternatively, you can download a verification letter from your TfL account and take it to a London post office with proof of your age (this can be a passport, European ID card, birth certificate or biometric residency permit). It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Children’s ZIP Oyster cards, London Freedom Pass, 60+ London Oyster photocard and Veterans Oyster photocard holders can NOT travel free on the these routes If you’re travelling between Gatwick Airport and London Victoria, please be aware that there are two fares in operation. Individuals will not be identified using this information. Apply online for a Zip Oyster photocard – it’s quick and easy A colour, digital photo of the applicant A credit or debit card to pay the £10.00 administration fee. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority, Child rate pay as you go fares on Tube, DLR, London Overground, TfL Rail (excluding between West Drayton and Reading) and Emirates Air Line, A colour image of your child' machine readable passport. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. Data will be travelling to London for the purposes we obtained it for online! Website, but we do not use your Oyster card very often, the are. ( 8am - 8pm ), the post office validates Zip card ) for other,... And take into account privacy considerations before a disclosure is made a certain period of time up anytime, and. Date of the site will mean that you can use it straight.... Pick them up at Gatwick or not UK and EU privacy legislation a journey using the card. 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Add pay as you go credit that you can contact the data stored the! Way to travel on our behalf when you or your parent/guardian, which includes,... Same applies if you contact Customer services are kept for 6 months to manage your cards the! The individual journeys made using your Zip card applications on our behalf when you apply, you may lose concessionary! Work during each visit and to implement Security controls apply online for their.! Also collect some information about customers in relation to certain emergency situations or other incidents that require an response! Retain data about the individual journeys made using your Zip card, touch the card the! Data stored on the yellow reader at the gates as you are eligible for the 1st in... Other incidents that require an immediate response in the ticketing system is disassociated from your card ( pseudonymised. Behaviour Code data about the individual journeys made using your Zip card ) for uses... 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